Pasamode Return & Refund Policy

30-Day No-Questions-Asked Return

At Pasamode^®, we stand firmly behind the quality of our products. If you change your mind within 30 days of receiving your order, simply return the item(s) to us and we'll issue a full refund. Please refer to the Return Steps section for further instructions. Refunds are processed via PayPal and Payoneer only.

We Cover Return Shipping in the Following Cases

(I) Manufacturing Defects

If your item has a manufacturing defect, please contact us to initiate a return. Our team will assess and confirm the issue before processing your request.

Please note:
We do not accept returns for items that have been damaged through use or mishandling.
Natural inclusions in gemstones are not considered defects; they are inherent characteristics of genuine stones.

(II) Item Not as Described

If the item you received differs from the product details listed on our site, let us know which specifications are incorrect.

Please note:

• Color variations may occur due to lighting or screen settings.
• Product images may be enlarged for detail. As the weight determines pricing, our sterling silver jewelry may appear smaller than fashion jewelry. If uncertain, confirm dimensions with us before purchase.

Shipping Issues

If you have not received your order within the estimated delivery time, please contact us at Support Center.

We’ll work quickly to resolve the issue—your satisfaction is always our priority.

Note:
All delivery estimates are based on previous shipping data and are for reference only. Shipping times may be affected by public holidays, during which normal operations will resume promptly after the holiday period.

Non-Refundable Situations

Refunds will not be issued for the following reasons:

• Item damage caused by misuse, mishandling, or improper care.
• Exposure to corrosive substances such as silver polish, pool chemicals, or spa water that may affect the appearance of silver and gemstones.

Return Procedure

To request a return or refund, contact us at service@pasamode.com within 30 days of receiving your order. Please include the following:

• Subject: [Order Number] Refund Application
• Message: Reason for return (if requesting return shipping coverage, please include photo or video evidence).

Important:
Please return the item in its original condition. If the original packaging is unavailable, use a sturdy box with protective padding.
Once verified, our finance team will process your refund within 3 business days.